customer service

what asia adult expo taught me about market segmentation

what asia adult expo taught me about market segmentation 600 450 digital devotee

who knows the most about our compulsive spending habits? i know it. you know it. porn drives technology and market segmentation like no one else.

movie written by AI interprets us

movie written by AI interprets us 1640 820 digital devotee

meet benjamin. he’s a long short-term memory recurrent neural network and he might know more about sci-fi than you. why AI created movies are on my radar.

hong kong CFOs outlook on future-proofing

hong kong CFOs outlook on future-proofing 1004 300 digital devotee

AmEx interviewed senior financial decision makers in Hong Kong about what they are doing to get ready for the future and digital is important to them

asia miles top 4 most devoted facebook brands

asia miles top 4 most devoted facebook brands 1920 1080 digital devotee

Congrats to ICLP and Asia Miles for putting in the time to earn Top 4 Socially Devoted Facebook Brands from Social Bakers for April 2014. It takes a smart customer…

our social media predictions in HKTDC

our social media predictions in HKTDC 1004 300 digital devotee

HKTDC’s Hong Kong Trader asked me for my social media predictions in their article The Power of Social Media recently.  Check out the full article which also has some wise…

the source of good customer service

the source of good customer service 800 1067 digital devotee

This is good customer service!  A friend passed this to me some time ago and I wanted to share it.  In case you run out of toothpaste  far from home.…

customer service digital roundtable hong kong | 16 sept 2013

customer service digital roundtable hong kong | 16 sept 2013 1101 522 digital devotee

The Asia Pacific Customer Service Consortium is holding a roundtable on “Digital, Social, Mobile Innovation Excellence and Service Leadership” here in Hong Kong.    Having just finished a major social media…

social media customer service tool comparison

social media customer service tool comparison 1565 794 digital devotee

UPDATED FEB 2014! Over the past year or so there’s been a lot of growth in the social media customer service area. It’s all about customer retention and reputation management. …

live chat tool comparison

live chat tool comparison 1101 522 digital devotee

Customer service is right along with product quality when it comes to selling.  Live chat can go a long way to improving your customers’ perception of your customer service and…

5 convincing numbers about social service

5 convincing numbers about social service 1101 522 digital devotee

Customer service on social media should be a key part of your customer loyalty.  Not sure yet?  Here are some numbers to ponder: 83% of Twitter users and 71% of…

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