• Please excuse the mess while we update the site;)

live chat customer service

live chat customer service

live chat customer service 750 380 digital devotee

I came across a great tool today that I think is ideal for customer service teams under 15 people.  Check out Olark.

Integrating customer service into your website is a great step in creating customer satisfaction and ultimately loyalty to your brand.  Here’s a solution that’s affordable, easy to install and use, and integrates with major CRM services like SalesForce.

Here’s an example with the chat box in the lower right

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Taura Edgar

I am a digital marketing professional based in Hong Kong since 1998. My experience spans digital marketing, social media, branding, PR, advertising, customer service, loyalty, and media. I have developed and led digital teams to grow brands and I have a keen interest in brand communications, digital strategy, customer service for social media and how those can work together with CRM to enhance customer experience / retention. I value long-term vision of enriching customer experience to extend loyalty above short-term fixes.

All stories by : Taura Edgar