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loyalty

asia miles top 4 most devoted facebook brands

asia miles top 4 most devoted facebook brands 1920 1080 digital devotee

Congrats to ICLP and Asia Miles for putting in the time to earn Top 4 Socially Devoted Facebook Brands from Social Bakers for April 2014. It takes a smart customer…

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the source of good customer service

the source of good customer service 800 1067 digital devotee

This is good customer service!  A friend passed this to me some time ago and I wanted to share it.  In case you run out of toothpaste  far from home.…

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customer service digital roundtable hong kong | 16 sept 2013

customer service digital roundtable hong kong | 16 sept 2013 1101 522 digital devotee

The Asia Pacific Customer Service Consortium is holding a roundtable on “Digital, Social, Mobile Innovation Excellence and Service Leadership” here in Hong Kong.    Having just finished a major social media…

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in-store shopper analytics dashboard

in-store shopper analytics dashboard 579 330 digital devotee

TheRetailHQ® – a unique, first-of-its-kind shopper analytics dashboard powered by YFind’s own patented, highly-accurate indoor positioning system.

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china customers want more digital brand action

china customers want more digital brand action 600 284 digital devotee

ICLP commissioned Forrester Consulting to do some research on where the gaps lay between loyalty programs and their customers’ expectations. They surveyed over 1,500 consumers in the UK, US, China,…

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