customer service

Our news and opinions

16 April 2014

our social media predictions in HKTDC

HKTDC’s Hong Kong Trader asked me for my social media predictions in their article The Power of Social Media recently.  Check out the full article which also has some wise words from Tom Tobin at Visa Hong Kong and Macau and Jonathan Liu from Moonlight Marketing.     Here are my two cents… Visual Presence…

27 March 2014

the source of good customer service

This is good customer service!  A friend passed this to me some time ago and I wanted to share it.  In case you run out of toothpaste  far from home. “I noticed that your toothpaste is getting over.  Hence, I have take the liberty of replenishing it for you.” Rahul from The Oberoi Gurgoan in…

26 March 2013

live chat tool comparison

Customer service is right along with product quality when it comes to selling.  Live chat can go a long way to improving your customers’ perception of your customer service and it’s becoming easier and easier to implement, working well for clients who are online more and more.  It’s fast, trackable, private (keep that social media…